/it-services/service/software-hardware 91³Ô¹ÏÍøITS services provide the community the adequate software and hardware to support the teaching needs. 91³Ô¹ÏÍøcommunity members can request a software or a special hardware to support their activities,  en /it-services/service/hardware-procurement <div class="field field-name-field-service-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="/sites/default/files/styles/medium/public/field/field_service_image/Hardware%20Procurement.jpg?itok=UBszWFvj" width="220" height="147" alt="" /></div></div></div><div class="field field-name-field-service-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>ITS centralizes all new hardware purchase requests for all 91³Ô¹ÏÍødepartments. Our team will analyze them and offer you alternatives to meet your needs. We then make an order, receive the equipment, inventory it and hand it to you.</p> </div></div></div><div class="field field-name-field-service-information field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>To request new equipment, you need to fill out <strong><a href="https://helpdesk.aup.edu/marketplace/formcreator/front/formdisplay.php?id=14">our Hardware Request Form</a></strong>.</p> <p>Due to ordering and delivery delays, you need to contact us in advance to make sure we will receive the item when you need it.</p> <p>To find out more on the Employee laptop set up, please read this article <strong><a href="/it-services/knowledge-base/article/staff-and-faculty-device-setup">here</a></strong>.</p> </div></div></div><h2>Frequently Asked Questions</h2> <div class="accordion" > <div class="accordion-row"> <div class="accordion-head">What is a standard device for an 91³Ô¹ÏÍøemployee?</div> <div class="accordion-content"><p>A standard device provided by AUP: </p> <ul> <li>Full-time 91³Ô¹ÏÍøemployees are provided with a windows-based laptop and a docking station<strong> or </strong>a windows-based desktop workstation. (1 device per employee) </li> <li>Part-time and CDD employees are provided with a shared Windows-based desktop workstation.</li> </ul> <p>Requests for employee devices should be logged on the following form: <a href="/it-services/form/staff-computer-request">/it-services/form/staff-computer-request</a></p> <p>Any request for an exception should be mentioned by the employee's supervisor/manager on the same form. </p> </div> </div> </div> <div class="view view-service-kb-articles view-id-service_kb_articles view-display-id-eva view-dom-id-fd8567d397b5f6bb47c808789310af78"> <h2 class="title">Knowledge Base Articles</h2> <div class="view-content"> <table class="views-table cols-2"> <thead> <tr> <th class="views-field views-field-title" scope="col"> Title </th> <th class="views-field views-field-field-kb-article-type" scope="col"> Type </th> </tr> </thead> <tbody> <tr class="odd views-row-first views-row-last"> <td class="views-field views-field-title"> <a href="/service-catalog/user-guide/procedure-and-management-it-purchases">Procedure and Management of IT Purchases</a> </td> <td class="views-field views-field-field-kb-article-type"> User Guide </td> </tr> </tbody> </table> </div> </div> <div class="field field-name-field-service-actions field-type-link-field field-label-hidden"><div class="field-items"><div class="field-item even"><a href="/it-services/form/hardware-purchase-request" target="_blank">Request new Hardware</a></div></div></div> Fri, 02 Dec 2022 11:19:57 +0000 Pierre-Yves Vasener 8093 at /it-services/service/software-procurement <div class="field field-name-field-service-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="/sites/default/files/styles/medium/public/field/field_service_image/Software%20Procurement.jpg?itok=GcE3Ote7" width="220" height="146" alt="" /></div></div></div><div class="field field-name-field-service-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>ITS centralizes all new software requests for all 91³Ô¹ÏÍødepartments. Our team will analyze them and offer you alternatives to meet your needs. We then make an order, receive the piece of software, and process with the installation.</p> </div></div></div><div class="field field-name-field-service-information field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>To request a new piece of software, you need to fill out <strong><a href="https://helpdesk.aup.edu/marketplace/formcreator/front/formdisplay.php?id=11">our Software Request Form</a></strong>.</p> <p>You have to contact us in advance and before the semester you will use the software.</p> </div></div></div><div class="view view-service-kb-articles view-id-service_kb_articles view-display-id-eva view-dom-id-89dac41ed3c6d9e0730e3a71c9b3b31f"> <h2 class="title">Knowledge Base Articles</h2> <div class="view-content"> <table class="views-table cols-2"> <thead> <tr> <th class="views-field views-field-title" scope="col"> Title </th> <th class="views-field views-field-field-kb-article-type" scope="col"> Type </th> </tr> </thead> <tbody> <tr class="odd views-row-first views-row-last"> <td class="views-field views-field-title"> <a href="/service-catalog/user-guide/procedure-and-management-it-purchases">Procedure and Management of IT Purchases</a> </td> <td class="views-field views-field-field-kb-article-type"> User Guide </td> </tr> </tbody> </table> </div> </div> <div class="field field-name-field-service-actions field-type-link-field field-label-hidden"><div class="field-items"><div class="field-item even"><a href="/it-services/form/software-purchase-request" target="_blank">Request new Software</a></div></div></div> Fri, 02 Dec 2022 11:05:29 +0000 Pierre-Yves Vasener 8091 at