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To get help from the IT听Services, you may call, email us, or step by the office. Please note we do not fix personal devices.

鈥媁e use a ticketing program to track and respond to IT incidents and requests and manage them.

When should I send a ticket?

Do you have a question about technology? Is a piece of hardware or software not working correctly? Send us an email to let us help you find a听solution to your technological challenges.听鈥�

How does it work?听鈥�

• Send an email to听itservicesaup.edu听听鈥媜r submit a ticket using the University Helpdesk tool by going to听.
• We receive the ticket and assign it to the IT Services team member听鈥媌est qualified to help you out.
• Once a ticket is assigned, you will receive a response via email from听itservicesaup.edu.
• In order to follow-up on the ticket or respond, just reply directly to the email sent by our Helpdesk听tool on Outlook, like you would for any email.
• All correspondence concerning your ticket should be handled through email replies.